We accept returns of unused products in brand new condition with all tags and original packaging within 30 days of date received. Gift cards are not returnable items.
Please contact us regarding your return. To complete your return, we require a receipt or proof of purchase and will provide you with instructions prior to sending items back. There are certain situations where only partial refunds are granted. Any item not in its original condition, is returned beyond 30 days after delivery, is damaged or missing parts for reasons not due to our error is non-returnable.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first run through the list of troubleshoots.
- Check your bank account.
- Contact your credit card company, as it may take some time for your refund to officially be posted.
- Contact your bank. Often times there is a processing period before the refund will be posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged and will exchange them for the same item. Contact us if you need a replacement for a defective or damaged product.
If you received an item that was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your item returned. Once the returned item is received, we will provide you with gift credit.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to them and then given to you later, we will send a refund to the purchaser and they will be notified of the return.
If you are looking to return your product, please contact us for details and shipping instructions.